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Remote online support is available to resolve most computing issues utilizing remote control software, text chat and phone to resolve issues on a system. A working high speed Internet connection is required for using our remote services. If your high speed Internet is down we can assist in restoring your Internet connection. |
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| Simple: Call us when you need computer issues resolved! |
| Secure: 128-bit encrypted remote connection software keeps the support session secured from potential threats. |
| Available 24/7: We are here when you need us! |
| Remote Support Software |
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SimpleHelp |
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| Download remote support file only while speaking to a support person. |
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Remote Support - Desktop & Laptop |
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Operating System Repair & Troubleshooting |
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| Computers need regular maintenance to run at there best and to operate securely. This service ensures you are getting the most out of the system while maintaining safety. |
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Adjustments: Set system setting for faster operation and some self maintenance |
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Hard drive clean up and optimize: Deletion of temporary files and defragment |
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Security assessment: Has Firewall, antivirus/spyware/adware programs |
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Security check: File sharing programs, Windows file sharing and password policy |
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Updates: Operating System and Antivirus/spyware/adware |
| Optional: Add scheduled self maintenance: $10.00 |
| Additional software and hardware not included. |
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Operating System Repair & Troubleshooting |
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| Remotely resolve operating system errors and root out problems on a computer. |
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Resolve Windows Operating System errors. |
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Remove viruses and spyware/adware. |
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Check event logs for errors. |
| Additional software and hardware not included. |
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Software Repair & Troubleshooting |
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| Remotely resolve software application errors and root out problems on a computer. |
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Resolve software errors. |
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Check event logs for errors. |
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Reinstall one software title to resolve issues with the software. |
| Additional software and hardware not included. |
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Peripheral Setup (printer, camera, scanner, etc.) |
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| Remotely guide through physical connection of device and software configuration. |
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Guide through connecting the device to the PC. |
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Configure the device for operation. |
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Train on how to use the basic features of the device. |
| Additional software and hardware not included. |
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Internet/Network Troubleshooting |
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| Remotely assist in restoring Internet or network connection. |
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Check network equipment and connections. |
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Check network software configuration. |
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Discover if issue is at your site or with your Internet provider. |
| Additional software and hardware not included. |
Prices subject to change at any time. |
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